Understanding Your Bill or Service Summary
Here's your guide to the difference between your bill and your "patient service summary."
Following care at Lehigh Valley Health Network, you will receive a “Patient Service Summary.” This document is not a bill. It is sent to inform you that your insurance provider(s) has been billed and we are awaiting payment. It’s also a way for you to double check the information you or your doctor provided at registration to ensure its accuracy. If your insurance provider does not pay the bill in full, you will receive a “Patient Bill” detailing the amount you are responsible to pay.Here’s a closer look at these two documents.
Patient Service Summary (see image below)
2. Type of Service- The kind of care you received.
3. Patient Payments- The amount you paid out of your pocket for care thus far.
Patient Bill (see image below)
1. Patient Visit(s)- The date you received care.
2. Type of Service- The kind of care you received.
3. Total Charges- The cost of the care you received.
4. Insurance Payments- The amount the health network received from your insurance provider for the care you received.
5. Account Adjustments- A discount we passe on to you because of an agreement made with your insurance provider. Uninsured and under-insured patients may also be eligible for similar discounts.
6. Patient Payments- The amount you paid out of your pocket for care thus far.
7. What you owe- Total charges minus insurance payments minus account adjustments minus patient payments.
Need help? Call 610-402-3025 or 1-800-608-6800 for an itemized statement. For faster service, have your account number ready.
This page last updated 12/14/08 04:49 PM
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